A slow connection may be because you are running other internet applications. Your connection may be overloaded.

An interrupted connection can be due to a problem with any of the following, which is why interruptions are harder to determine:

• Your PC connection (we've had kids and dogs disconnect our players!)

• Your internet provider (even AOL has had down times), your physical connection (to phone or DSL router)

• Or at our end: our network provider, or our server.

The most frequent reason for separation from an online game is that your side of the Connection is interrupted, which is why we ask you to check your physical connection and next your ISP before contacting us.